Privacy Policy
Privacy Policy
Introduction
At Strug, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform. By using Strug, you agree to the practices described in this policy.
Information We Collect
- Personal Information:
- Account Information: When you create an account, we collect information such as your name, email address, phone number, and profile picture.
- Verification Information: To verify your identity, we may collect additional information such as your government-issued ID, date of birth, and address.
- Financial Information:
- Payment Information: We collect your payment details, including credit card information, bank account numbers, and billing addresses, to process transactions.
- Earnings Information: For freelancers, we collect information about your earnings and payout preferences.
- Usage Information:
- Activity Data: We collect information about your interactions with the platform, such as the services you browse, the tasks you post, and the messages you send.
- Device Information: We collect information about the device you use to access Strug, including IP address, browser type, operating system, and device identifiers.
- Location Information:
- Geolocation Data: With your consent, we collect precise geolocation data to provide location-based services and improve your experience on Strug.
How We Use Your Information
- To Provide Services: We use your personal and financial information to create and manage your account, process payments, and facilitate transactions between employers and freelancers.
- To Improve Our Platform: We analyze usage data to understand how our users interact with Strug and to enhance our services, features, and user experience.
- To Communicate with You: We use your contact information to send you updates, respond to inquiries, and provide customer support.
- To Ensure Safety and Security: We use your information to verify identities, prevent fraud, and ensure the safety and security of our platform and users.
- For Legal and Compliance Purposes: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and policies.
Sharing Your Information
With Other Users: When you engage with other users on Strug, certain information such as your profile, ratings, and reviews may be visible to them.
With Service Providers: We share your information with third-party service providers who assist us in operating our platform, such as payment processors and customer support services.
For Legal Reasons: We may disclose your information to law enforcement or other authorities if required by law or if we believe such action is necessary to protect the rights, property, or safety of Strug, our users, or others.
Your Choices and Rights
Access and Update: You can access and update your account information through your profile settings.
Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages.
Delete Account: You can request to delete your account by contacting our support team.
Data Security
We implement industry-standard security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our platform and updating the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@strug.com.
Effective Date
This Privacy Policy is effective as of July 15, 2024.
Get in touch
Still have questions? Please email us at support@strug.ca or give us a call at +1 (416)613-1291 and a service team member will happily assist you!
